PDPA Notice

James Kong Property provides property advisory and real estate consultation services in Singapore. Where estate agency services are carried out, they are conducted through the relevant licensed estate agent and registered salesperson arrangements in Singapore.

• Business / Brand Name: James Kong Property
• Advisor: James Kong
• Estate Agency / Brokerage: ERA Realty Network Pte Ltd
• CEA Registration No.: R071529F
• Estate Agent Licence No.: L3002382K
• Website: https://jameskongproperty.com
• Email: jameskongproperty@gmail.com
• Phone / WhatsApp: +65 8186 6525

"Personal data" refers to data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access.

This may include your name, contact number, email, WhatsApp number, housing type, property goals, messages and other information you provide.

Depending on how you interact with us, we may collect:

• name;
• phone number;
• WhatsApp number;
• email address;
• current housing type;
• property goal, timeline and preferences;
• household and family planning information shared during consultation;
• general financing or affordability information you choose to share;
• messages, enquiries and consultation notes;
• Google Meet booking and meeting details;
• technical data such as IP address, browser, device, pages visited and traffic source;
• marketing and analytics events such as Meta Pixel, Google Analytics, ad source, form submissions, WhatsApp clicks and call clicks;
• testimonials, photos or videos you voluntarily provide.

We may collect personal data when you:

• submit a contact or consultation form;
• reserve a webinar or session slot;
• click a WhatsApp, call or email button;
• contact us through social media;
• interact with our website popup or embedded content;
• engage with our advertisements or campaigns;
• browse the website;
• speak with us during a consultation or follow-up.

Some information is provided directly by you; other information may be collected automatically through cookies, analytics, advertising tools or similar technologies.

We collect, use and disclose personal data for purposes including:

• responding to your enquiry;
• arranging consultations and sending Google Meet, WhatsApp or appointment details;
• understanding your buying, selling, upgrading or investment needs;
• preparing preliminary property advisory recommendations;
• following up after consultations;
• providing property-related updates where relevant;
• improving the website and user experience;
• measuring website and advertising performance;
• running advertising, retargeting and campaign optimisation;
• preventing spam, fraud, misuse and security issues;
• complying with legal, regulatory, administrative or professional obligations;
• maintaining business records;
• protecting our rights, property, users and business.

We will only collect, use or disclose personal data for purposes that a reasonable person would consider appropriate in the circumstances, or as otherwise permitted under the PDPA.

By submitting your personal data or communicating with us, you consent to James Kong Property collecting, using and disclosing your personal data for the purposes set out in this notice.

In certain situations, we may rely on deemed consent, legitimate interests or other lawful bases under the PDPA.

You may withdraw your consent at any time by contacting us using the details in this notice.

On receipt of your written request, we will inform you of the likely consequences of withdrawing consent, including that we may be unable to continue responding to your enquiry, providing consultations or following up on your property goals.

We may continue to retain and use personal data where required or permitted by law.

You may request to:

• access the personal data we hold about you;
• be informed of the ways in which your personal data has been or may have been used or disclosed within the last year;
• correct any error or omission in the personal data we hold about you.

Requests should be sent in writing to jameskongproperty@gmail.com. We may require verification of your identity and may charge a reasonable fee for access requests, as permitted under the PDPA.

We will respond within a reasonable time. Where we are unable to fulfil a request, we will inform you of the reasons, except where we are not required to do so under the PDPA.

We will make a reasonable effort to ensure that personal data collected is reasonably accurate and complete, particularly where it is likely to be used to make a decision affecting you or disclosed to another organisation.

Please help us keep your information accurate by notifying us of any changes to your personal data.

We implement reasonable administrative, technical and physical safeguards to protect personal data in our possession or control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

These may include access controls, secure storage, password protection, restricted internal access and use of reputable third-party service providers.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

We retain personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable laws and regulations.

When personal data is no longer required for any business or legal purpose, we will take reasonable steps to delete, anonymise or destroy it.

Personal data may be processed, stored or transferred outside Singapore through the use of cloud-based services, analytics tools, advertising platforms, communication platforms and other service providers.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the recipient provides a standard of protection comparable to that under the PDPA.

We may disclose personal data to trusted third parties for the purposes set out in this notice, including:

• the estate agency or brokerage we are registered with;
• service providers supporting our website, hosting, communications, analytics, advertising and CRM systems;
• bankers, mortgage consultants, lawyers or other professionals where you have requested an introduction;
• regulatory or government authorities where required by law;
• professional advisors such as auditors and legal counsel.

We do not sell personal data to third parties for unrelated marketing purposes.

The website may use cookies, pixels, scripts, tags and similar technologies to operate the site, remember preferences, measure performance, attribute leads and run advertising and retargeting.

This may include Meta Pixel, Google Analytics, Google Tag Manager and similar tools.

You can control or block cookies through your browser settings. Blocking certain cookies may affect site functionality and personalisation.

We respect Singapore's Do Not Call (DNC) provisions under the PDPA.

If you have provided your Singapore telephone number when contacting us, you consent to being contacted by phone, SMS or WhatsApp regarding your enquiry, consultation, property goals and related follow-up.

You may opt out of marketing messages at any time by replying "STOP" to a message, or by contacting us at jameskongproperty@gmail.com.

The website includes WhatsApp buttons, call buttons and contact links. Clicking these may redirect you to WhatsApp, your phone application or another communication platform.

Conversations through these channels may be stored for enquiry handling, consultation, follow-up, record-keeping and service purposes.

Your use of WhatsApp or any third-party communication platform is subject to that platform's own privacy policy and terms.

This website may contain links, embeds or integrations from third-party platforms, including YouTube, Google Meet, Google Forms, WhatsApp, Facebook, Instagram, LinkedIn, TikTok, Meta Pixel, Google Analytics and other advertising, analytics or communication platforms.

These platforms are operated by their respective providers. We are not responsible for their content, availability, privacy practices, tracking technologies, terms or actions. Their use is subject to their own policies.

This website is not intended for children. We do not knowingly collect personal data from children. If you believe a child has provided personal data through this website, please contact us and we will take reasonable steps to delete it.

In accordance with the PDPA, we have designated a Data Protection Officer to oversee compliance with the Act.

You may contact our DPO with any queries, requests or complaints:

• Attention: Data Protection Officer
• Email: jameskongproperty@gmail.com
• Phone / WhatsApp: +65 8186 6525

We may update this PDPA Notice from time to time to reflect changes in our practices, services, technologies or legal requirements.

The latest version will always be available on this page with the "Last updated" date above. Continued use of the website after changes constitutes acknowledgement of the updated notice.