Privacy Policy

This Privacy Policy applies to personal data collected through:

• jameskongproperty.com;
• website contact forms;
• consultation booking forms;
• WhatsApp buttons and chat links;
• phone call buttons;
• email enquiries;
• Google Meet consultation requests;
• social media links and interactions;
• lead magnet or webinar registration forms;
• Meta Pixel, analytics and advertising tools;
• any other digital communication connected to James Kong Property.

This Privacy Policy should be read together with our Terms & Conditions and PDPA Notice.

James Kong Property provides property advisory and real estate consultation services in Singapore.

Please verify and insert the correct details before publishing:

• Business / Brand Name: James Kong Property
• Advisor: James Kong
• Estate Agency / Brokerage: ERA Realty Network Pte Ltd
• CEA Registration No.: R071529F
• Estate Agent Licence No.: L3002382K
• Website: https://jameskongproperty.com
• Email: jameskongproperty@gmail.com
• Phone / WhatsApp: +65 8186 6525
• Location: Singapore

Depending on how you interact with us, we may collect the following types of personal data:

a. Contact Information

• Name;
• phone number;
• WhatsApp number;
• email address;
• preferred contact method.

b. Property-Related Information

• current housing type;
• property goal;
• buying, selling, upgrading or investment intention;
• preferred property type;
• timeline;
• budget range;
• location preferences;
• family or household planning considerations;
• general financing or affordability-related information voluntarily shared during consultation.

c. Communication Information

• messages submitted through website forms;
• WhatsApp messages;
• email correspondence;
• call enquiries;
• consultation notes;
• Google Meet booking or meeting details;
• responses to follow-up questions.

d. Technical and Usage Information

• IP address;
• browser type;
• device type;
• operating system;
• pages visited;
• buttons clicked;
• form interactions;
• traffic source;
• campaign source;
• approximate location based on device or browser data;
• website performance and analytics data.

e. Marketing and Advertising Data

• Meta Pixel events;
• Google Analytics or similar analytics data;
• ad campaign source;
• lead source;
• page view data;
• WhatsApp click events;
• call click events;
• form submission events;
• remarketing or retargeting audience data where applicable.

f. Images, Testimonials and Client Moments

If you provide testimonials, reviews, photos, videos or other client-related content, we may use them for trust-building, marketing, portfolio, testimonial or website display purposes, subject to appropriate permission where required.

We may collect personal data when you:

• submit a contact form;
• request a consultation;
• reserve a session or webinar slot;
• click a WhatsApp button;
• call us through the website;
• send us an email;
• communicate through social media;
• interact with our website popup;
• view embedded videos;
• engage with our advertisements;
• browse the website;
• provide information during consultation.

Some information is provided directly by you. Other information may be collected automatically through cookies, analytics, tracking technologies, browser data or advertising tools.

We may collect, use and disclose personal data for the following purposes:

• to respond to your enquiry;
• to contact you about your property goals;
• to arrange consultation sessions;
• to send Google Meet, WhatsApp or appointment details;
• to assess how we may assist with your property planning;
• to understand your buying, selling, upgrading or investment needs;
• to prepare preliminary property advisory recommendations;
• to follow up after consultations;
• to provide property-related updates where relevant;
• to improve the website and user experience;
• to measure website and advertising performance;
• to track leads, form submissions, WhatsApp clicks and call clicks;
• to run advertising, retargeting and campaign optimisation;
• to prevent spam, fraud, misuse or security issues;
• to comply with legal, regulatory, administrative or professional obligations;
• to maintain business records;
• to protect our rights, property, users and business.

We will only collect, use or disclose personal data for purposes that are reasonable, relevant to our services, or permitted under applicable law.

By submitting your personal data through this website or communicating with us, you consent to James Kong Property collecting, using and disclosing your personal data for the purposes described in this Privacy Policy.

You may withdraw consent by contacting us using the contact details in this Privacy Policy.

Please note that withdrawing consent may affect our ability to respond to your enquiry, provide consultation, follow up on your property goals or continue providing relevant services.

The website includes WhatsApp buttons, call buttons and contact links.

When you click these buttons, you may be redirected to WhatsApp, your phone application or another communication platform.

If you contact us through WhatsApp, phone call, SMS, email or social media, we may collect and store the information you provide in that conversation for enquiry handling, consultation, follow-up, record-keeping and service purposes.

Your use of WhatsApp or any third-party communication platform is also subject to that platform's own privacy policy and terms.

This website may use cookies, pixels, scripts, tags and similar technologies to improve website performance, understand user behaviour, support marketing campaigns and measure conversions.

These technologies may collect information such as:

• pages viewed;
• buttons clicked;
• form interactions;
• device information;
• browser information;
• traffic source;
• campaign source;
• approximate location;
• conversion events.

We may use tools such as:

• Meta Pixel;
• Google Analytics;
• Google Search Console;
• Google Tag Manager;
• YouTube embeds;
• social media platform tools;
• other advertising or analytics platforms.

These tools help us understand how visitors use the website, improve marketing performance, measure form submissions, track WhatsApp and call clicks, and optimise campaigns.

You may disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

This website may use Meta Pixel or similar advertising tools to track website actions such as page views, form submissions, WhatsApp clicks and call clicks.

This helps us measure campaign performance, improve advertising relevance, create remarketing audiences and understand which marketing channels generate enquiries.

Meta and other advertising platforms may process data according to their own terms and privacy policies.

We may use Google Analytics, Google Search Console or similar tools to understand website traffic, technical performance, search visibility, user behaviour and marketing performance.

These tools may collect technical and usage information such as device type, browser type, traffic source, pages viewed and interaction data.

This website may contain embedded YouTube videos, social media links, external property content, Google Meet links, WhatsApp links, Facebook, Instagram, LinkedIn, TikTok or other third-party platform links.

When you interact with these platforms, those third parties may collect information according to their own privacy policies.

James Kong Property is not responsible for the privacy practices, content, security or policies of third-party websites or platforms.

We may disclose personal data where reasonably necessary to:

• respond to your enquiry;
• arrange consultations;
• provide property advisory services;
• coordinate with relevant service providers;
• support website hosting and maintenance;
• operate forms, analytics and marketing tools;
• manage advertising campaigns;
• communicate through WhatsApp, Google Meet, email or other channels;
• comply with legal or regulatory obligations;
• protect our rights, business and users.

Personal data may be disclosed to:

• website hosting providers;
• form and database providers;
• CRM or lead management tools;
• email service providers;
• analytics providers;
• advertising platforms;
• social media platforms;
• IT and website support providers;
• professional advisors;
• licensed real estate-related partners where relevant;
• government, regulatory or law enforcement authorities where required by law.

We do not sell personal data.

Some third-party platforms, hosting providers, analytics tools, advertising platforms, email providers or cloud services may process or store personal data outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that such data is protected in a manner consistent with applicable data protection requirements.

We take reasonable steps to protect personal data in our possession or control against unauthorised access, collection, use, disclosure, copying, modification, disposal, loss or similar risks.

However, no method of internet transmission, website storage, electronic communication or online platform is completely secure.

You should avoid sending highly sensitive information through website forms, WhatsApp, social media or unsecured channels unless necessary.

We will retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including enquiry handling, consultation follow-up, service delivery, marketing records, business records, legal compliance, dispute resolution and operational needs.

When personal data is no longer required for business or legal purposes, we will take reasonable steps to delete, anonymise or securely dispose of it.

We rely on you to provide accurate and updated information.

Please inform us if your personal data changes, including your phone number, email address, property goals or other relevant information.

This helps us provide accurate follow-up and avoid contacting outdated or incorrect details.

You may request access to personal data that we hold about you, or request correction of personal data that may be inaccurate or incomplete.

To make a request, please contact us using the contact details in this Privacy Policy.

We may need to verify your identity before processing the request.

We may also charge a reasonable administrative fee where permitted by law, and we will inform you before processing the request if a fee applies.

You may withdraw your consent for the collection, use or disclosure of your personal data by contacting us.

After receiving your request, we will process it within a reasonable time.

Please note that withdrawing consent may affect our ability to provide services, respond to enquiries, follow up on consultations, send property information or continue communication with you.

If you have provided your contact details, we may contact you about your enquiry, consultation request, property planning needs, service updates or related property opportunities.

Where required, we will obtain appropriate consent before sending marketing messages.

You may opt out of marketing communications by contacting us or following the unsubscribe instructions, where available.

If applicable, we will take reasonable steps to comply with Singapore's Do Not Call requirements and relevant communication preferences when sending specified marketing messages.

However, if you submit an enquiry or contact us directly, we may respond to your request using the contact details you provided.

This website is not intended for children or minors.

We do not knowingly collect personal data from children.

If you believe that a child has provided personal data through this website, please contact us so that we may take appropriate steps.

If a data breach occurs, we will assess the incident and take reasonable steps to contain, investigate and address it.

Where required by applicable law, we will notify the relevant authorities and affected individuals.

We may update this Privacy Policy from time to time.

The latest version will be published on this page with the updated date.

Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

If you have questions about this Privacy Policy, your personal data, access or correction requests, withdrawal of consent, or data protection matters, please contact:

• James Kong Property
• Website: https://jameskongproperty.com
• Email: jameskongproperty@gmail.com
• Phone / WhatsApp: +65 8186 6525
• Location: Singapore

Data Protection Contact / DPO: jameskongproperty@gmail.com